COMMON QUESTIONS

What ingredients are in your candles and reed diffusers?
Our candles are made with natural, renewable soy wax; vegan-friendly, cruelty-free fragrance and essential oils; and cotton wicks.

Our reed diffusers are made using the same essential and fragrance oils; vegan-friendly, biodegradable carrier oil; and fibre reeds.

All of our products are poured into recyclable glass containers, labelled by hand, carefully packaged and then dispatched from the Scottish Highlands.


What is soy wax and why do you use it?
Soy wax is a vegetable wax extracted from soybean oil, which is vegan and environmentally friendly. We use only 100% soy wax in our candles as it has a cleaner and longer burn than traditional petroleum-based, paraffin candles. Soy wax burns approximately 40-50% slower than paraffin wax and is an excellent fragrance carrier, giving you many hours of enjoyment.


How can I prolong the life of my candles?
Follow these simple tips to get the most out of your candles.

You can also tell them how gorgeous they are every so often, they’ll love it!


Are your products made with essential or fragrance oils?
Both! We use a range of the highest quality essential and fragrance oils in our candles and reed diffusers for the best possible results. This allows us to create safe, great performing products in a complex range of scents. Each product we make is vegan-friendly, phthalate-free and never tested on animals.


Can my order be sent as a gift directly to the recipient?
Absolutely! Just remember to add their address as the delivery address (different to billing address) at the checkout. Leave us a message if you would like to include a gift note.
    
We don’t include invoices or other financial information inside the box.


How do you pack my order?
We're proud to say that our packaging is completely plastic-free and can be reused, composted or recycled!

Each candle is hand wrapped in tissue paper, packaged in a cardboard box filled with eco-friendly packaging puffs and sealed with paper tape. The puffs are made of corn starch - you can compost them or dissolve them in water.


Do you offer any promo codes?
Of course! Sign up for our newsletter to receive a 10% off coupon code for your first order and be first to know about our new products, sales and special offers.


Can I send empty candle jars back for a refill?
Currently we aren’t able to offer refills but you can easily clean the remaining wax with hot water and soap at home to repurpose it. Our customers get very creative and reuse the jars as little plant pots or storage for ‘bits and bobs’. We do not recommend to use the jars for food storage.


Can you make a bespoke candle?
As much as we'd love to create a bespoke candle for you, we are currently unable to offer this service. Please note this also applies to white labelling.
      
   
How can I become a stockist?
If you would like to become our stockist, please contact us at hello@goldmoss.co.uk and include a brief description of your company. We will get back to you as soon as possible to discuss the details.
   
  
We hope these answers are helpful for you but if you have any other questions please contact us here.
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